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18+ · UKGC Licensed only · T&Cs apply · BeGambleAware.org · Gamble Responsibly
Forum Home › Casino Complaints › William Hill Casino Complaints — UK Player Experiences
William Hill Casino Complaints — UK Player Experiences
CA
CasinoChampionOP
Forum LegendPosts: 3,456
Jul 2020
Tue 14th May 2024
Warning about William Hill Casino KYC delays. I have been playing there for 6 months with no issues. Tried to make a 500 pound withdrawal last week and they have now blocked my account pending enhanced verification. No explanation given. Has anyone else experienced this recently?
👍 5👎 1Reply
SL
SlotMechStuart
Senior MemberPosts: 567
Jul 2022
Thu 16th May 2024
I had a straightforward KYC experience with William Hill Casino personally — sorted within 24 hours. Could be they have flagged your account for manual review for some reason. Request a specific explanation in writing of why the withdrawal is being held.
👍 12👎 1Reply
RT
RTPRealist
Forum LegendPosts: 6,102
Nov 2019
Sat 18th May 2024
This is exactly why I always test a new casino with a small withdrawal before depositing a large amount. Get the KYC done early and verify the process works before committing serious money.
👍 8👎 0Reply
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| 3 | 10Bet Casino£250 Welcome Bonus! | ★★★★★ 4.5/5 · 1,234 votes | Visit → | 7,843members here |
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| 5 | Casumo£150 Welcome Bonus & 100 FREE Spins! | ★★★★☆ 4.6/5 · 1,567 votes | Visit → | 2,987members here |
| 6 | Fruit Kings£50 Welcome Bonus & 100 FREE Spins! | ★★★★☆ 4.3/5 · 743 votes | Visit → | 2,341members here |
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18+ · UKGC Licensed only · T&Cs apply · BeGambleAware.org · Gamble Responsibly
CA
CasinoConnoisseur
Forum LegendPosts: 5,341
Jan 2020
Tue 21st May 2024
If the casino is UKGC licensed they cannot hold withdrawals indefinitely. The UKGC requires prompt processing. If you are getting nowhere, file a formal complaint with the UKGC directly — casinos respond quickly when the regulator is involved.
👍 23👎 2Reply
CA
CasinoCommentator
New MemberPosts: 112
Sep 2023
Fri 24th May 2024
UKGC complaint is absolutely the right move if it has been over 8 weeks without resolution. Their ADR service is free and UKGC licensed casinos are legally required to engage with it. Do not let them drag it out.
👍 6👎 1Reply