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Forum Home › Casino Complaints › Grosvenor Casino Complaints — UK Player Experiences

Grosvenor Casino Complaints — UK Player Experiences

💬 5 replies👁 3,825 views📁 Casino Complaints🕐 Last: Fri 8th Mar 2024
GA
GamblerGarethOP
Veteran
Posts: 1,987
Feb 2021
Tue 27th Feb 2024
Posting this as a warning for other UK players. Been waiting 5 days for a withdrawal from Grosvenor Casino. I completed full KYC months ago and every time I contact support they just say it is under review. At what point do I escalate to the UKGC? I have every chat transcript saved.
👍 4👎 0Reply
CR
CryptoGamblerCG
New Member
Posts: 189
Feb 2023
Thu 29th Feb 2024
First withdrawal delays are unfortunately very common even at reputable UKGC sites. Most will ask for full KYC documentation on your first cashout. Under 2000 pounds it should clear within 48 hours once docs are approved.
👍 31👎 1Reply
GA
GamStopGordon
Regular Member
Posts: 312
Dec 2022
Sat 2nd Mar 2024
The key is getting everything in writing via email rather than just live chat. If it escalates to a formal complaint the written paper trail is everything. Screenshot every chat conversation as well just in case.
👍 9👎 2Reply
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ES
EsportsPunter_EP
Regular Member
Posts: 256
Sep 2022
Tue 5th Mar 2024
For bonus disputes, check whether their terms include a general clause about unusual wagering patterns or activity inconsistent with bonus play. Most UK casinos include this as a catch-all. IBAS adjudicators are good at cutting through vague terms.
👍 14👎 0Reply
BI
BingoQueenBridie
Senior Member
Posts: 634
Jun 2022
Fri 8th Mar 2024
The UKGC takes withdrawal delays very seriously since the 2023 rule changes. If Grosvenor Casino are a UKGC licensee go to their complaints page, follow the formal process, and escalate to IBAS or eCOGRA after 8 weeks.
👍 5👎 1Reply