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18+ · UKGC Licensed only · T&Cs apply · BeGambleAware.org · Gamble Responsibly
Forum Home › Casino Complaints › Betfair Casino Complaints — UK Player Experiences
Betfair Casino Complaints — UK Player Experiences
SL
SlotSavant_UKOP
VeteranPosts: 2,134
Aug 2021
Wed 30th Apr 2025
Had a really frustrating experience with Betfair Casino. Deposited 200 pounds, played within the bonus rules at 30x wagering, cleared it all, then tried to withdraw. They are now asking for additional documents that were not mentioned during registration. Is this normal for a first withdrawal?
👍 8👎 0Reply
TA
TableTactician
Forum LegendPosts: 2,109
Mar 2021
Fri 2nd May 2025
I had a straightforward KYC experience with Betfair Casino personally — sorted within 24 hours. Could be they have flagged your account for manual review for some reason. Request a specific explanation in writing of why the withdrawal is being held.
👍 23👎 2Reply
HO
HorseWhisperer_H
Forum LegendPosts: 2,456
Jan 2021
Sun 4th May 2025
This is exactly why I always test a new casino with a small withdrawal before depositing a large amount. Get the KYC done early and verify the process works before committing serious money.
👍 6👎 1Reply
🏆 Casinos Recommended by Our CommunityRated by 47,000+ UK members · UKGC Licensed OnlyMARCH 2026
| # | Casino | Member Rating | Members | |
|---|---|---|---|---|
| 1 | Ladbrokes CasinoBet £10 Get 100 FREE Spins! | ★★★★★ 4.8/5 · 2,341 votes | Visit → | 12,840members here |
| 2 | Coral CasinoBet £10 Get 100 FREE Spins! | ★★★★★ 4.7/5 · 1,987 votes | Visit → | 9,210members here |
| 3 | 10Bet Casino£250 Welcome Bonus! | ★★★★★ 4.5/5 · 1,234 votes | Visit → | 7,843members here |
| 4 | LottolandBet £10 Get 50 FREE Spins! | ★★★★☆ 4.4/5 · 987 votes | Visit → | 4,102members here |
| 5 | Casumo£150 Welcome Bonus & 100 FREE Spins! | ★★★★☆ 4.6/5 · 1,567 votes | Visit → | 2,987members here |
| 6 | Fruit Kings£50 Welcome Bonus & 100 FREE Spins! | ★★★★☆ 4.3/5 · 743 votes | Visit → | 2,341members here |
| 7 | Peachy Games£50 Welcome Bonus & 100 FREE Spins! | ★★★★☆ 4.2/5 · 621 votes | Visit → | 1,890members here |
| 8 | Spinyoo£150 Welcome Bonus & 100 FREE Spins! | ★★★★☆ 4.1/5 · 534 votes | Visit → | 1,543members here |
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18+ · UKGC Licensed only · T&Cs apply · BeGambleAware.org · Gamble Responsibly
CR
CryptoGamblerCG
New MemberPosts: 189
Feb 2023
Wed 7th May 2025
If the casino is UKGC licensed they cannot hold withdrawals indefinitely. The UKGC requires prompt processing. If you are getting nowhere, file a formal complaint with the UKGC directly — casinos respond quickly when the regulator is involved.
👍 17👎 3Reply
RE
RegulationRachael
VeteranPosts: 1,567
Jul 2021
Sat 10th May 2025
UKGC complaint is absolutely the right move if it has been over 8 weeks without resolution. Their ADR service is free and UKGC licensed casinos are legally required to engage with it. Do not let them drag it out.
👍 4👎 0Reply