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18+ · UKGC Licensed only · T&Cs apply · BeGambleAware.org · Gamble Responsibly
Forum Home › Casino Complaints › 888 Casino Complaints — UK Player Experiences
888 Casino Complaints — UK Player Experiences
SL
SlotSavant_UKOP
VeteranPosts: 2,134
Aug 2021
Thu 19th Dec 2024
Had a really frustrating experience with 888 Casino. Deposited 200 pounds, played within the bonus rules at 30x wagering, cleared it all, then tried to withdraw. They are now asking for additional documents that were not mentioned during registration. Is this normal for a first withdrawal?
👍 8👎 0Reply
TA
TableTactician
Forum LegendPosts: 2,109
Mar 2021
Sat 21st Dec 2024
First withdrawal delays are unfortunately very common even at reputable UKGC sites. Most will ask for full KYC documentation on your first cashout. Under 2000 pounds it should clear within 48 hours once docs are approved.
👍 23👎 2Reply
HO
HorseWhisperer_H
Forum LegendPosts: 2,456
Jan 2021
Mon 23rd Dec 2024
The key is getting everything in writing via email rather than just live chat. If it escalates to a formal complaint the written paper trail is everything. Screenshot every chat conversation as well just in case.
👍 6👎 1Reply
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| 2 | Coral CasinoBet £10 Get 100 FREE Spins! | ★★★★★ 4.7/5 · 1,987 votes | Visit → | 9,210members here |
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| 4 | LottolandBet £10 Get 50 FREE Spins! | ★★★★☆ 4.4/5 · 987 votes | Visit → | 4,102members here |
| 5 | Casumo£150 Welcome Bonus & 100 FREE Spins! | ★★★★☆ 4.6/5 · 1,567 votes | Visit → | 2,987members here |
| 6 | Fruit Kings£50 Welcome Bonus & 100 FREE Spins! | ★★★★☆ 4.3/5 · 743 votes | Visit → | 2,341members here |
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18+ · UKGC Licensed only · T&Cs apply · BeGambleAware.org · Gamble Responsibly
CR
CryptoGamblerCG
New MemberPosts: 189
Feb 2023
Thu 26th Dec 2024
For bonus disputes, check whether their terms include a general clause about unusual wagering patterns or activity inconsistent with bonus play. Most UK casinos include this as a catch-all. IBAS adjudicators are good at cutting through vague terms.
👍 17👎 3Reply
RE
RegulationRachael
VeteranPosts: 1,567
Jul 2021
Sun 29th Dec 2024
The UKGC takes withdrawal delays very seriously since the 2023 rule changes. If 888 Casino are a UKGC licensee go to their complaints page, follow the formal process, and escalate to IBAS or eCOGRA after 8 weeks.
👍 4👎 0Reply