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18+ · UKGC Licensed only · T&Cs apply · BeGambleAware.org · Gamble Responsibly
Forum Home › Casino Complaints › 10Bet Casino Complaints — UK Player Experiences
10Bet Casino Complaints — UK Player Experiences
CA
CasinoChampionOP
Forum LegendPosts: 3,456
Jul 2020
Thu 15th Aug 2024
Warning about 10Bet Casino KYC delays. I have been playing there for 6 months with no issues. Tried to make a 500 pound withdrawal last week and they have now blocked my account pending enhanced verification. No explanation given. Has anyone else experienced this recently?
👍 5👎 1Reply
SL
SlotMechStuart
Senior MemberPosts: 567
Jul 2022
Sat 17th Aug 2024
First withdrawal delays are unfortunately very common even at reputable UKGC sites. Most will ask for full KYC documentation on your first cashout. Under 2000 pounds it should clear within 48 hours once docs are approved.
👍 12👎 1Reply
RT
RTPRealist
Forum LegendPosts: 6,102
Nov 2019
Mon 19th Aug 2024
The key is getting everything in writing via email rather than just live chat. If it escalates to a formal complaint the written paper trail is everything. Screenshot every chat conversation as well just in case.
👍 8👎 0Reply
🏆 Casinos Recommended by Our CommunityRated by 47,000+ UK members · UKGC Licensed OnlyMARCH 2026
| # | Casino | Member Rating | Members | |
|---|---|---|---|---|
| 1 | Ladbrokes CasinoBet £10 Get 100 FREE Spins! | ★★★★★ 4.8/5 · 2,341 votes | Visit → | 12,840members here |
| 2 | Coral CasinoBet £10 Get 100 FREE Spins! | ★★★★★ 4.7/5 · 1,987 votes | Visit → | 9,210members here |
| 3 | 10Bet Casino£250 Welcome Bonus! | ★★★★★ 4.5/5 · 1,234 votes | Visit → | 7,843members here |
| 4 | LottolandBet £10 Get 50 FREE Spins! | ★★★★☆ 4.4/5 · 987 votes | Visit → | 4,102members here |
| 5 | Casumo£150 Welcome Bonus & 100 FREE Spins! | ★★★★☆ 4.6/5 · 1,567 votes | Visit → | 2,987members here |
| 6 | Fruit Kings£50 Welcome Bonus & 100 FREE Spins! | ★★★★☆ 4.3/5 · 743 votes | Visit → | 2,341members here |
| 7 | Peachy Games£50 Welcome Bonus & 100 FREE Spins! | ★★★★☆ 4.2/5 · 621 votes | Visit → | 1,890members here |
| 8 | Spinyoo£150 Welcome Bonus & 100 FREE Spins! | ★★★★☆ 4.1/5 · 534 votes | Visit → | 1,543members here |
| 9 | Casushi£50 Welcome Bonus & 100 FREE Spins! | ★★★★☆ 4.3/5 · 678 votes | Visit → | 1,204members here |
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18+ · UKGC Licensed only · T&Cs apply · BeGambleAware.org · Gamble Responsibly
CA
CasinoConnoisseur
Forum LegendPosts: 5,341
Jan 2020
Thu 22nd Aug 2024
For bonus disputes, check whether their terms include a general clause about unusual wagering patterns or activity inconsistent with bonus play. Most UK casinos include this as a catch-all. IBAS adjudicators are good at cutting through vague terms.
👍 23👎 2Reply
CA
CasinoCommentator
New MemberPosts: 112
Sep 2023
Sun 25th Aug 2024
The UKGC takes withdrawal delays very seriously since the 2023 rule changes. If 10Bet Casino are a UKGC licensee go to their complaints page, follow the formal process, and escalate to IBAS or eCOGRA after 8 weeks.
👍 6👎 1Reply